TERMS AND CONDITIONS

Services
All prices are inclusive of reasonable electricity, gas and water usage.

Travel Insurance
We strongly recommend that you take out full travel and medical insurance for all members of you party to cover any eventuality.

Linen
We provide bed linen (duvet covers, sheets and pillow cases).

Towels
Hand towels and bath towels are provided (All towels provided at the property must not leave the premises). Beach towels can be hired from us at an additional cost.

Cleaning
Your accommodation will have been checked and thoroughly cleaned before your arrival.  You are expected to leave the property in a clean and tidy condition at the end of your stay.

Damage
Whilst we like to think that our guests will treat the property as they would treat their own homes, we reserve the right to ask for a security deposit against each occupation, the amount is dependent on the number of people in your party. This amount is paid with the final balance 8 weeks before the departure date. The money is then refunded to you with in 7days of your departure from the property by bank transfer for your convenience.

We ask you to advise us (accidents do happen) after your stay if there were any incidents so that we can ensure that everything is fine for our next guests and we don’t have any surprises! Be honest if we are informed of any accidents we will decide if a deduction is actually necessary.

Personal safety and Usage of accommodation and equipment

Clients will take responsibility for the usage of the pool, Jacuzzi, terraces, BBQ areas and general equipment in and around the property, insuring their own personal safety and supervision of all minors and other members of the party, Paradise Property Solutions and the owners of the property will not be held responsible for any injury incurred whilst using any of these, and that the clients (children especially) use these at their own risk.

BBQ

For health and safety reasons to prevent a fire hazard, BBQ’s must be cleaned after each use to ensure no build up of grease. Paradise Property Solutions and the owners of the property will not be held responsible for any injury incurred whilst using the BBQ’s, and that the clients use these at their own risk.

Changeover
It will probably be necessary for you to vacate your accommodation by 10.00am on the day of your departure; we will advise you if this is not the case. We cannot guarantee access before 3.00pm on the day of your arrival due to changeovers – although we will try to accommodate your flights where possible.

Pets
Generally our policy on pets in the accommodation is not allowed however this varies by property, please ask at the time of booking and we will liaise with the owner.

Smoking
All of our properties are non smoking properties, you may smoke outside the property but not inside.

Booking
Upon receipt of a booking application, we will confirm availability and costs, including the deposit required. We will then make a provisional booking. We can only promise to keep a provisional booking available for 7 days pending receipt of your deposit. If the deposit has not been received after 7 days no guarantee can be made that the desired dates will remain available. The person who is making the booking must be over 21 years old and is designated the Booker. The booker is responsible and financially liable for any uninsured losses and damages to the property occurring during their party’s rental.

Payment
A 25% deposit is requested within 7 days of a provisional booking being made. At this point the reservation will become assured. The outstanding balance is payable no later than 8 weeks prior to the departure date of your holiday plus the security/damage deposit. Should your reservation be made with less than 8 weeks remaining to the departure date, then the full cost of the holiday will fall due for payment within 7 days of the provisional booking being made.

Confirmation
You will receive a receipt and booking confirmation advice as soon as your 25% deposit has been received. This confirmation will also contain details of the outstanding balance and the date by which the outstanding balance is due. Following the receipt of your final balance, you will receive a further communication to confirm the receipt of your final balance and the details of the key collection point.

Cancellation
All cancellations should be made in writing no later than 4 weeks prior to the start of the rental period. Cancellation charges are as follows:

·  26 weeks or more to departure – Deposit refunded in full

·  12 weeks to 26 weeks to departure – Deposit forfeited

·  4 weeks to 8 weeks to departure – 50% of total cost will be charged

·  Less than 4 weeks to departure – total cost will be charged.

Your payment will be refunded in full in the unlikely event of our cancellation of your holiday

We are unable to accept responsibility for any aspect of your holiday arrangements beyond our control, for example, civil commotion, threats of war, riots, industrial disputes, government action, the weather, or travel delays caused by any reason.
The accommodation provided is for the use of the clients named on the booking form only

Contract of hire
All bookings are accepted  subject to the above. This in turn is deemed to be accepted in full by the hirer and all persons in the party when confirming the booking.